Shipping & Returns
- Free domestic shipping via USPS First Class on all orders $10+.
- Orders typically ship within 1 business day (Excluding Custom Orders). We ship Monday - Friday excluding holidays.
- You will receive an email when your order ships with your tracking/shipment information.
- If you created an account at the time of purchase, you can log in to your account, click on your order number, and click on your tracking number to easily track your package.
- Any Shipments that are Returned to Sender (Us), will be refunded less the cost of shipping. If you wish to have the items re-sent, you must re-purchase them. If you suspect there is an error with your address on your order, please contact us immediately so we can try to adjust the address with the courier.
- We ship Internationally!
- International orders ship via the United States Postal Service’s (USPS) First-Class Mail International or UPS Worldwide.
- Average delivery time is 2-4 weeks, but can be quicker or slower depending on the destination and/or local customs and postal service.
- International packages can be tracked at USPS.com or UPS.com
- Nixon Thread Co. does not charge customs fees and is not responsible for reimbursement of any import duties and taxes which may be levied once the package reaches the destination country.
- We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the shipping courier. For UPS, Claims may be Filed at UPS.com.
- If International shipping charges seem high, email us for a quote!
We want you to be happy with your purchase! If you do not love your items, return your item to us within 10 days of your ship date, and we will gladly refund or exchange your product(s) for you. Please contact us via email before returning your item, this way we can confirm we have the item you wish to exchange for in stock. Please reference your original order number in that email and send to: Sales@NixonThreadCo.com
NTC – Returns
11278 Los Alamitos Blvd. #203
Los Alamitos, CA 90720