Frequently Asked Questions
How long will it take to receive my order?
We process and ship orders Monday through Friday, within 1 business day after receiving payment, from Los Angeles County, California, USA. Your order will be professionally packaged for safe arrival. You will receive an email with tracking information when your order ships. Delivery times vary depending on the shipping service you select at checkout:
- UPS Ground: 1-5 business days
- UPS International: 1-2 weeks
- USPS First Class Mail: 2-5 business days
- USPS Priority Mail: 1-3 business days
What if my order hasn't arrived after the estimated shipping time?
First, check your email for the tracking notification we sent, or log into your account on our website to track your order directly through USPS or UPS. If you need further assistance, please contact us at Sales@NixonThreadCo.com.
What should I do if my package is marked as delivered, but I haven't received it?
- Review the tracking details through USPS or UPS, noting where the package was left or if it was signed for.
- Ask household members and neighbors if they collected the package for you.
- Speak with your postal carrier about where the package was placed.
- Contact your local post office to inquire further or to file a claim. While Nixon Thread Co. is not responsible for lost or stolen mail, we can assist by providing information necessary for your claim.
What if the item I ordered is out of stock?
If an item is out of stock, we will notify you if replacement stock is expected soon. If the item cannot be restocked, we will issue a refund for the item and any applicable taxes.
What payment types do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Amazon Payments. Select your preferred payment method at checkout.
Do you accept orders from outside the US?
Yes, we do! We ship internationally using UPS International, USPS First Class International, or USPS Priority International to ensure tracking and reliability. Choose your shipping method at checkout.
Where is Nixon Thread Co. located?
While we are an online-only store, you can contact us via mail or email:
Sales@NixonThreadCo.com
What if there is an issue with my order?
If there is any problem with your order, please contact us immediately by emailing Sales@NixonThreadCo.com.