Frequently Asked Questions
How long will it take to receive my order?
We Ship orders out Monday - Friday, within 1-2 business days after receiving payment. All Shipments are shipped out of Los Angeles County, California, USA.
All packages are professionally packaged to ensure safe arrival of your order.
Tracking/Shipping Notification will be emailed to you when your order ships.
Depending on which Shipping service you select at checkout, the delivery time will vary.
UPS Estimated Delivery Time:
- UPS Ground - 1-5 Business Days
- UPS International - 1 - 2 Weeks
USPS Estimated Delivery Times:
- First Class Mail 2-5 business days
- Priority Mail 1-3 business days
It's been over the estimated shipping time period & I still haven't received my stuff, what do I do?
Check your email for tracking information we sent to you, and track your package at www.USPS.com or www.UPS.com. If you created an account at the time of purchase, you can simply log in to your account, click on your order number and track the package through the link. If you don't have access to email, you can email us at: Sales@NixonThreadCo.com.
My package says delivered, but it's not here, what do I do?
Our first suggestion is to check the tracking information directly through the USPS or UPS site (using your tracking number), it will say where the package was left, if it was signed for, etc. Secondly, check with members of your household, perhaps someone picked up your mail for you (check with neighbors too!). Third step, is to check with your postal carrier directly and ask where they left your package. Fourth step is to contact your local post office and consider filing a claim. Nixon Thread Co. is not responsible for lost or stolen mail. Claims must be filed by the customer, however, we are happy to provide any information needed for your claim. If you suspect your package was stolen, you will also need to file a claim with UPS or USPS. We highly suggest having your package shipped where someone is available to sign or physically pick up to avoid any issues.
What if the item I order is out of stock?
If we have replacement stock on the way, we will notify you that it may take slightly longer than expected. If we cannot restock the item you ordered, we will refund you for the out of stock item and applicable taxes.
What payment types do you accept?
Visa, MasterCard, American Express, Discover, Paypal, & Amazon Payments. You will have the option to choose at checkout.
Do you accept orders placed outside of the US?
Yes! We ship either via UPS International, USPS First Class International or USPS Priority International, as we like to provide tracking and reliability for our customers. You will be able to select your shipping method of choice at checkout.
Where are you located?
We currently only sell online, you can reach us at our PO Box or by email:
Nixon Thread Co.
11278 Los Alamitos Blvd. #203
Los Alamitos, CA 90720
What if something is wrong with my order?
If you have a problem with an order, please contact us immediately by emailing: Sales@NixonThreadCo.com